client responsibilities

Service Fees

All service fees (for time and research) and ticketing fees are non-refundable. Service and ticketing fees may vary depending on complexity of itinerary and additional service fees can be added during the planning process. Service fees are charged upfront before any research on your trip is done. We will always notify you if we feel we need to add and charge additional service fees.

While we always strive to provide you with the best product within a reasonable price range, there may be times we are unable to meet these requirements. In this case, if you, the client or we, the travel advisor, decide we cannot come to an agreement on price to fit your travel needs, we will cease our services. As stated above, all service and ticketing fees are non-refundable.

Itinerary
It is your responsibility to double check spelling of names, dates of birth, passport numbers, passport expiration dates/passport information and verify dates of travel on your itinerary. Any changes made to these after booking, might incur penalties, and we do not take responsibility for this information once services are booked.

Passports (domestic and international), visas and/or Identification Cards (for domestic travel):
It is your responsibility to ensure that you have secured the correct travel documentation for each country and/or domestic state you are visiting. Each passenger must check with the appropriate consulate of each country for exact visa & passport requirements. Passports must be valid for at least 6 months from the date of departure. Failure to secure the correct documentation may prevent you from boarding the plane or entering the country resulting in forfeiting the cost of your trip. We do not take responsibility for ensuring you have the correct travel documents.

It is your responsibility to make a copy of your passport in case you lose your physical passport and to bring your passport when traveling.

Flights:
You must follow all TSA regulations on the TSA government website, or any other airport regulations for any international country you are visiting.

You must check your flight status, flight numbers, check-in for your flight and arrive in advance to prepare for any delays or long lines at the TSA. Airlines will often change flight numbers, so you must check your reservations prior to your trip. Airlines will often re-schedule/cancel flights, so it is your responsibility to ensure you are updated with any flight changes and work with the airlines to re-schedule. You must also make arrangements as necessary in case any flight delays/cancelations happen.

Hotel/Lodging, Cruise, Tours, Transfers, Rental Vehicles:
It is your responsibility to read the vouchers and your itinerary thoroughly and plan ahead for dress code, what to bring, what to pack and look up weather conditions.

You also are required to bring your vouchers with you for any hotel/lodging, cruise, tours, transfers or rental vehicles you have booked and to hand it to the representative at the time of arrival.

It is also your responsibility to arrive in advance and do not miss your transfers.

You will need to contact any tours, transportation services if you are running late or are unable to find your driver.

Some tours require you to contact the tour guides at least 24 hours prior to pick up to confirm pick up time and location. This is your responsibility and this will be listed on the voucher.

Please have your passports with you to verify identification upon meeting your driver and tour guides.

Travel Insurance Coverage:
It is your responsibility to print and bring your travel insurance coverage with you. If you need any reimbursement for any reason or need file a claim, it is your responsibility to submit any claims on your own through the insurance company. TravelChic World is only responsible to assist you in purchasing travel insurance and any questions or concerns you have, will need to be directly communicated with the insurance provider on your own. 

Travelers Who Declined Travel Insurance ONLY:
If you have refused travel insurance, you will need to email us to confirm you are declining travel insurance coverage.

By working with TravelChic World, you are confirming that TravelChic World LLC, contract operator of Avant-Garde Travel LLC and affiliate of Virtuoso is not liable for any damages, claims or reimbursement for any part, prior to, during or after your trip; including but not limited to the above. TravelChic World LLC, is also not liable for any vendors who were not booked directly through our Company or Avant-Garde Travel LLC and affiliate of Virtuoso.

COVID & Global Pandemics:

The Novel Coronavirus (COVID-19, “Coronavirus”) is a known and rapidly evolving pandemic that is affecting travel worldwide, with continued spread and impacts expected.

Client is fully aware of the current global COVID-19 virus outbreak, the current travel restrictions, and inherent risks involved when choosing to travel. Client is aware that it is their personal decision to travel and is doing so with full knowledge of travel recommendations, restrictions, regulations, and risks with regards to COVID-19, as well as the possibility of future travel restrictions, and takes full responsibility for their actions with regards to traveling.

In consideration of the travel planning services provided to Client and with full knowledge and acceptance of the risks associated with travel, Client, on behalf of themselves, their minor children, and any personal representatives, heirs, and next of kin (hereinafter referred to as “Client”) hereby releases, indemnifies, holds harmless and covenants not to sue TravelChic World, Avant Garde Travel or Virtuoso. (“Company”), its officers, employees, volunteers, agents, representatives, and any other person involved either directly or indirectly, from all claims, suits, expenses, attorney fees and demands of any nature (including negligence) caused by, deriving from, or associated with Client’s travel. Client makes these covenants, release and waivers knowingly and voluntarily. It is further understood and agreed that this COVID-19 Travel Assumption of Risk, Release and Waiver of Liability, and Indemnity Agreement is to be binding on Client’s heirs and assigns and Client signs it of their own free will.

Client understands and confirms that Company has provided Client with the best available information at the time regarding travel precautions, travel restrictions, and pandemic protection policies provided by governmental agencies of any location that Client is traveling to or through, as well as provided by all travel suppliers, including but not limited to: airports, airlines, hotels, cruises lines, tour agencies, transfer agencies and/or any other provider involved in Client’s booking. However, Client understands and agrees that government agencies and Travel Suppliers may not enforce or apply these travel precautions, travel restrictions, and pandemic protection policies and that some travelers may refuse to cooperate with these travel precautions, travel restrictions, and pandemic protection policies. Additionally, Client understands and agrees that the COVID-19 pandemic is a rapidly changing situation and that all travel precautions, travel restrictions, and pandemic protection policies are subject to change at any time and without notice. Client also understands and agrees that any and all information provided by Company is made available solely for general information purposes. Company does not warrant the accuracy, completeness, or usefulness of this information. Company disclaims all liability and responsibility arising from any reliance placed on such information. Any reliance that Client places on such information is strictly at their own risk. Client understands that it is their responsibility to check the latest travel information regarding the COVID-19 outbreak with the CDC (https://wwwnc.cdc.gov/travel/notices), the governmental agencies of any location that Client is traveling to or through, and with all Travel Suppliers, including but not limited to: airports, airlines, hotels, cruises lines, tour agencies, transfer agencies and/or any other provider involved in Client’s booking.

Client is aware of the specific travel warnings, travel restrictions, and travel rules in place for all locations in their travel itinerary, as well as the fact that travel warnings, restrictions, and rules are in place around the world. Client is also aware that future travel warnings, travel restrictions, and travel rules are likely to occur without notice. Client understands and accepts the risks and consequences of these travel warnings, restrictions, and rules. Client is also aware that immigration and traveling restrictions may be put in place before, during, or after traveling that may impede the ability to enter or exit travel locations or return home as planned. CLIENT HEREBY RELEASES, WAIVES, DISCHARGES AND AGREES NOT SUE Company for consequences of these travel warnings, restrictions and rules, failure to enforce travel warnings, restrictions and rules, as well as travel warnings, restrictions and rules changing without notice.

Client is aware that additional travel screening procedures and restrictions may take place at various travel locations, including but not limited to: airports, airlines, hotels, cruises lines, trains, other methods of transport, tour agencies, transfer agencies, any provider involved in Client’s booking, and/or public areas. Client is aware that these restrictions may include mandatory face coverings, quarantines, temperature checks, and/or various other measures. Client acknowledges and agrees that, due to the nature of travel, social distancing measures, quarantine measures, pandemic prevention measures, health precautions, and/or the usage of face masks may not always be possible. CLIENT HEREBY RELEASES, WAIVES, DISCHARGES AND AGREES NOT SUE Company for consequences of these travel procedures and restrictions, failure to enforce travel procedures and/or restrictions, as well as travel procedures and restrictions changing without notice.

We have the right to refuse service.

Your Consent
By using our services and entering payment for our service fees, you consent to our terms and conditions.